Accomo 24 Help Center

Your travel companion for stays, flights, airport transfers & car rentals.

Booking

Making, changing or cancelling bookings.

Payments

Wallet, refunds and payment issues.

Managing My Stay

Check-in, rules, support & more.

For Hosts

Listing, payouts & property management.

Booking

How do I book a stay on Accomo24? +
Booking is fast and simple:
  • Search by destination, dates & number of guests.
  • Browse listings & compare amenities.
  • Book instantly or request to book.
  • Pay securely with card, EFT or Accomo Wallet.
📩 You’ll receive instant confirmation + a QR check‑in ticket via email & WhatsApp.
Can I modify my booking? +
Yes! You may request changes such as:
  • Changing dates
  • Adding a guest
  • Extending your stay
Availability depends on the host's calendar and pricing.
How do cancellations work? +
Cancellations follow each host’s policy:
  • Flexible – free cancellation before check‑in time
  • Moderate – partial refund
  • Strict – no refund close to check‑in
Check the policy under your booking details.

Payments

What payment methods do you accept? +
We accept:
  • Debit & credit cards
  • Instant EFT
  • Accomo Wallet
Your payments are securely processed using encrypted gateways.
How do refunds work? +
Refund time depends on the provider:
  • Wallet refunds: Instant
  • Card refunds: 3–7 business days
  • EFT refunds: 1–3 business days
Refunds are issued automatically after host approval.

Managing My Stay

How do I report a problem during my stay? +
If something is wrong, contact us immediately:

📞 WhatsApp/Call: +27 76 218 0580
📧 Email: support@accomo24.co.za

We will work with you & the host to resolve issues fast.
Check‑in instructions +
You’ll receive:
  • Property address
  • QR code for security gate
  • Self‑check‑in or host‑meet instructions
  • Wi‑Fi details
Sent via WhatsApp & email 24 hours before arrival.

For Hosts

How do I list my property? +
Listing is simple:
  • Apply on "List Your Property"
  • Submit photos, ID & property details
  • Our team verifies your listing
  • Your listing goes live & you start receiving bookings
When do hosts get paid? +
Hosts are paid after guest checkout. This ensures guest protection & quality.

Payments go to your bank or Accomo Wallet.

© 2025 Accomo24 (Pty) Ltd. All Rights Reserved.

Accomo24 is a registered South African booking platform connecting guests to verified hosts and accommodations.

Made in South Africa.

WhatsApp Support: +27 76 218 0580 | Email support@accomo24.co.za

 

 / 

Sign in

Sign in

Send Message

My favorites