FAQs
Our FAQs are here to guide you through every step.
From bookings and cancellations — everything you need to know about using Accomo24 is right here.
- Search your destination, dates & guests.
- Browse listings and choose your stay
- Book instantly or send a request
- Pay securely online
- Get confirmation + QR ticket.
Your host will be notified and you’ll get all check-in details via in-app messaging , email or WhatsApp.
Please contact us as soon as an issue arises — whether it’s cleanliness, safety, or misleading property details.
WhatsApp/Call: +27 76 218 0580
Email: support@accomo24.co.za
We’ll work with you and the host to resolve the matter promptly
Accomo24 accepts secure online payments through debit/credit cards and other available payment options shown at checkout. Plus, our 24/7 support team is always available if you need help before, during, or after your stay.
Yes. Once your booking is confirmed and payment is processed, you’ll automatically receive a booking confirmation email that includes your invoice or receipt. You can also download or view it anytime from your Accomo24 account dashboard under the “My Bookings” section.
Yes! Unlike other platforms, Accomo24 allows guests to book extras directly with their host — including breakfast, airport transfers, late check-out, or other custom services. These options may appear on the property’s page or can be requested through the Accomo24 messaging system. Prices and availability depend on each host’s offering.
Yes, absolutely! Your safety is our top priority. All hosts and listings are verified, and payments are processed through a secure, encrypted system — so your details are always protected.
Unlike other platforms, Accomo24 holds funds until check-out, ensuring guests get what they booked and hosts are paid fairly.
Support: +27 76 218 0580 
support@accomo24.co.za