Terms and Conditions

Effective Date: 22 February 2023

Last Updated: 10 June 2025

Welcome to Accomo24. These Terms & Conditions (“Terms”) govern your access to and use of our platform, website, services, applications, and content (collectively, the “Platform”). By using Accomo24, you agree to be bound by these Terms.

1. Parties Platform: Accomo24 (Pty) Ltd (“we”, “our”, “us”)

You: Any user, whether as a guest (traveller), host (accommodation owner), or visitor (“you,” “your”)

2. User Eligibility
You must be at least 18 years old to use the Platform. You are responsible for compliance with local laws and ensuring you have the right to list or book any property.

3. Account Registration
To access certain features, you must create an account. You agree to:

Provide accurate, up-to-date information

Maintain the confidentiality of your password

Notify us of any unauthorized activity

Take responsibility for all activities under your account

4a. Host Terms
Hosts agree to:

Provide accurate listing information, including photos, pricing, availability, and house rules

Maintain a safe, clean, and compliant property

Honor confirmed bookings unless exceptional circumstances apply

Communicate through the Platform until after check-in is completed

Comply with all applicable laws and regulations

4b. Platform role

Accomo 24 acts as a booking facilitator only.  We:

• Do not own, operate, or manage the listed properties.

• Are not a party to the rental agreement between guests and hosts.

• Do not verify property conditions or host behavior beyond basic profile checks.

We provide a platform for hosts to list their accommodations and for guests to book them.

4c. Payments and commissions

• Guests pay through the Accomo24 platform using secure third-party payment gateways.

• Accomo24 deducts a commission from each booking and remits the balance to the host i.e 24 hours after guest checks out for stays below 5 days and for stays longer than 5 days – payouts will be made weekly till the guests checks out. Our payment structure ensures and promotes service delivery while guaranteeing the host payout as long as they provided accommodation and listed amenities. 

• Hosts are responsible for ensuring their banking and payout details are accurate.

4d. Cancellations amnesty and Refunds

• Each host sets their own cancellation policy, which is visible on their listing.

• Refunds, if applicable, are processed in accordance with the selected cancellation policy.

• Accomo24 facilitates communication and payment flow but does not guarantee refunds or reimbursements outside the stated policies.

5.1  Host Commission & Fees
Standard commission: 13% per booking (based on total booking value)

Additional charges may apply for in-app services (e.g., Featured Listing, search advertisement)

5. Guest Terms
Guests agree to:

Provide truthful personal and payment information

Communicate only via the Platform until after check-in confirmation

Respect house rules and treat the property with care

Contact support within 24 hours for any issues or refund requests

• Guests must provide accurate information and treat the property and host with respect.

• Hosts must provide a clean, safe, and accurate representation of the accommodation.

• Abuse of the platform, fraud, or illegal activities will result in account suspension or legal action

6. Pricing & Payment
All pricing is visible during booking

Payment is processed through secure gateways

Funds are held securely and released to the host 24–48 hours after check-out.

Guests can only contact hosts/make off-platform arrangements after check-in

7. No Off-Platform Transactions
All bookings, communications, and payments must remain on-platform.
Off-platform transactions are strictly prohibited and may lead to account suspension or fee forfeiture.

8. Cancellations & Refunds
Hosts set their own cancellation policy (e.g., flexible, moderate, strict)

In case of platform error, host non-compliance, or unsafe conditions, Accomo24 may issue a full refund

Any refunds under special circumstances are made at our discretion

9. Damage, Claims & Disputes
Hosts must report damage within 24 hours of guest check-out, with supporting evidence

We may assist in mediation, but liability lies with the host unless optional damage insurance is purchased

Disputes are reviewed case by case

10. User Conduct
You must not:

Use the Platform to engage in illegal, abusive, or discriminatory activities

Harass or threaten other users

Withhold relevant booking information

Manipulate reviews or ratings

Violation may lead to removal, listings delisting, or legal action.

10b. Non-liability clause

Accomo24 is not liable for:

• Injuries, accidents, theft, or property damage occurring at any listing.

• Misrepresentation of listings by hosts.

• Disputes between hosts and guests.

Hosts must ensure they have adequate home insurance or equivalent cover for any incidents that occur during a guest’s stay. Guests are advised to take out personal travel or liability insurance for added protection.

11. Intellectual Property
All content on Accomo24 is our property or licensed rights. You may use listing content only for travel-related purposes. You may not:

Reproduce, modify, distribute, or sell our content

Use trademarks, logos, or other brand assets without permission

12. Privacy & Data Security
Your privacy is important to us. Our handling of your data is governed by our Privacy Policy, which is available on the Platform.

13. Disclaimers
We act only as a booking intermediary — we do not own or manage properties

We are not responsible for personal injuries, third-party conduct, or property damage unless negligently caused by our actions

14. Limitation of Liability
To the fullest extent permitted by law, we nor our affiliates will be liable for:

Indirect, incidental, or punitive damages

Loss of profits or revenues

Other out-of-pocket expenses

Our total liability for claims is capped at R5,000 or the value of a single booking, whichever is higher.

15. Indemnification
You agree to indemnify Accomo24 against claims or liabilities arising from your:

Breach of these Terms

Violation of law or rights of others

Listing content or conduct on the Platform

16. Termination
We may suspend or terminate your account or listing at any time if you:

Violate these Terms

Engage in fraudulent or illegal actions

You can terminate your account at any time, but any active bookings must still be honoured.

17. Changes to Terms
We reserve the right to update these Terms. We will notify you of major changes. Continued use after updates means acceptance of the revised terms.

18. Governing Law & Disputes
These Terms are governed by South African law. Any disputes will be resolved in South African courts.

Contact Us:
 support@accomo24.co.za