Privacy Policy

Effective Date: 22 February 2023
Last Updated: 10 June 2024

1. Introduction

Accomo24 (Pty) Ltd (“Accomo24”, “we”, “us”, or “our”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website www.accomo24.co.za, mobile tools, and related services (collectively, the “Platform”).

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws to ensure your information is handled lawfully and transparently.

2. Information We Collect

We collect personal information in the following ways:

a. Information you provide:

Full name, surname, and ID or passport number
Contact details (email, phone number)
Payment or banking information
Property details and profile information (for hosts)
Communication and correspondence

b. Information collected automatically:

IP address, browser type, and device data
Pages viewed, access dates, and activity on the Platform
Cookies and similar tracking tools

c. Information from third parties:

Integrated platforms (e.g., Airbnb, Booking.com)
Payment processors or verification providers

3. How We Use Your Information

Your information is used to:

Facilitate and manage bookings and payments
Provide customer support and respond to inquiries
Verify identity and prevent fraud
Customize and improve your experience on the Platform
Communicate booking confirmations, updates, and promotions
Meet legal or regulatory obligations

4. Sharing of Information

We never sell personal data. Your information may only be shared with:

Trusted service providers (e.g., payment gateways, messaging platforms)
Hosts or guests when required for confirmed bookings
Legal or regulatory authorities when required by law
Our authorized staff or business partners under strict confidentiality terms

5. Data Storage and Retention

All personal information is securely stored on servers located in South Africa or with trusted international cloud providers. We retain data only for as long as necessary to fulfill service, legal, or operational obligations.

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember user preferences and login details
Improve website speed and functionality
Analyze usage and enhance marketing campaigns

You may adjust your browser settings to manage or disable cookies.

7. Your Privacy Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of inaccurate data
Object to certain processing activities
Withdraw consent for marketing communications

To exercise these rights, email us at privacy@accomo24.co.za.

8. Security

We use technical and organizational measures — including encryption, secure servers, and access controls — to protect your personal data from unauthorized access, alteration, or disclosure.

9. Children’s Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from minors without parental consent.

10. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date clearly displayed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we manage your information, please contact:

Accomo24 (Pty) Ltd
📧 Email: privacy@accomo24.co.za
🌐 Website: www.accomo24.co.za